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- COLOR QUESTIONS:
- Can the color be guaranteed?
It is recommended that a color match proof is ordered which will allow
you to have a reasonable expectation of color output. Although it is
impossible to definitively match a given color, these colors are
considered safe and less susceptible to large shifts in appearance.
If I'm reordering can the color be the same as the last time?
It is not possible that the colors can be matched perfectly from job to
job.
- Will the same colors vary in output when printed on different paper stocks?
It is possible that the same colors may vary as light hits the different
coatings and materials. Our eyes are presented with variations of the
color.
- Why does the final print job look different from how it looked on my
monitor?
When viewing artwork on a monitor you are viewing in RGB which is Red /
Green / Blue gamut. Printing is done in CMYK - Cyan / Magenta / Yellow /
Black. Please prepare your files in CMYK mode in your photo editor to
get a better understanding of setting up your colors.
- Can I request a template for a custom order?
Yes, we can provide or create a custom template for you for free. Please
allow 2-3 days to receive a custom template.
- Can I print using CMYK and match a PMS color?
Usually it is not a good idea because PMS color match books use a
different color formula to produce ink therefore the color cannot be exact.
- SHIPPING QUESTIONS:
- What carrier do you use?
Orders are shipped out using UPS.
- Can we split the shipment to different shipping locations?
Not yet. We are working on a new shipping system to split your shipments
and samples to multiple locations and carriers. As of today, you will
need to create seperate orders to send your printing materials to
different locations using different carriers.
- Can you do Blind shipping?
Yes, we will ship to your customer without using any identification. We
do not include receipts in the shipments. This can save you the time and
cost of shipping it again from you to your customer.
- Do we receive a shipment status when my order has been shipped?
You can verify your order status by referencing the tracking center.
Can I use my own UPS account or any third party carrier for the shipping?
We review these requests on a per order basis.
- Can I use my own UPS account?
- ORDER QUESTIONS:
- What is your time cut?
12 pm (PST). All orders placed after 12:00 pm will count as the next
business day. If the order is late but would like it to count as the
same business day, contact us by phone in order to get approval by a
production manager.
- Can my order get done early without paying a rush charge? My customer
does not want to pay for the rush charge?
In order to guarantee your job by a certain date, a rush fee is
necesary. Without a rush fee your job can possibly ship prior to the
finish date but there is no guarantee that it will be early.
- What form of payments do you accept?
Visa, MasterCard, American Express and Discover.
- Can I pay when the order is complete?
No, all payments are due when orders are processed.
- Can I place an order by phone or by email?
Yes, but Ordering online is highly recommended, except for custom orders.
- Can I cancel the order?
If the print job has not been started it may be possible to cancel the
order. The order will need to be cancelled by the same business day to
avoid receiving a cancellation fee.
* If the order has been placed and goes over one business day and the
printing process has not been started then you will be charged a $25.00
cancellation fee and 3% credit card return fee. *
If the print job has
been started only the shipping charge can be credit towards your next
order.
- Can I change the shipment type after a place an order?
This depends on the situation. Please call in for further assistance.
- When should I submit a custom order?
Custom orders should be submitted for large quantities of any of our
products and everyting not covered in our pricing section.
- FILE QUESTIONS:
- How can I sent artwork?
Artwork can be sent through our website, by e-mail or by FTP.
- How much artwork be setup?
Acceptable artwork should be submitted at 300 dpi, in CMYK mode with 1/16" blood.
We accept JPG, TIFF, PDF, and PSD formats.
- What happens if I create the wrong canvas size compared to the size of
what I actually ordered, what do you usually do?
Given a minor difference in size, our staff will adjust to the size
ordered. If the difference is too large you will be notified and asked
to resubmit your artwork. If a response is not received in 8 hours we
have the right to print the artwork as is.
- What if the files I submitted are in RGB?
All artwork is required to be submitted in CMYK. All RGB artwork will
automatically be converted. Color shift may occur and we cannot be held
responsible for any color shifts.
CAUTION: Your color will change so please use CMYK mode to create your
artwork.
- What if my files are submitted without any bleed?
The output is your responsiblity. The job may not look the way you
intended and text left around the edges may be cut off.
- Do you calibrate the color?
Usually yes, We usually calibrate the color without notice in order for
you to get the best results. For example, most designers think 95% C,
with 95% M will print blue which is incorrect. Because 95% C and 95% M
may appear to be blue on you monitor does not mean it will print blue in
the printing process. GR will adjust your blue to 95% C, 70% M, 0% Y,
anD 7% K to get better results.
- I would like to follow your file requirement standards but how can I get that info?
You can take a look at our file set up guide and using our file
templates within our website. If you seem you can not understand the
files or content you are more than welcome to contact us at
- MAILING QUESTIONS:
- Can your uncoated products be ink-jetted on?
Yes all uncoated products can be run through ink-jet and laser printers
which is useful for mail jobs.
- Can any size or shape be good for mailing?
Not all sizes and shapes are good for mailing. For more information
please visit www.usps.com
- QUANTITY QUESTIONS:
- Are quantities guaranteed?
Quantities are guarantee within a variance of plus or minus 10%. Usually
the printing industry policy will guarantee the quantity of no less than
10% or 10% over the quantity. Please over estimate to make sure your
customer receives the correct quantity.
What carrier do you use
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